Reference

mole33 Privacy Policy For Your Account

mole33 Privacy Policy explains what we collect when you open an account, check wallet status, use the Live Dealer Lobby or contact support.

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mole33 mole33 Privacy Policy For Your Account
REQUEST PATHS

Browse Help For Privacy Requests

A clear request path helps you ask about the personal details connected with your mole33 account. Use the support route shown near the cashier area when a payment receipt, wallet status or account record needs checking. Tell us the phone or account identifier linked to your request, but do not send a password or one-time code. If you are in Surabaya or elsewhere in Indonesia, the same account privacy path applies where local law permits.

Team online

Account access

Ask us to check the personal details used for your account and phone verification. We may request account identifiers before responding, so we can avoid sharing private records with the wrong person.

Wallet records

When DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity looks mismatched, include the payment reference and date. We use those details to locate the relevant record without requesting your password.

Policy changes

Contact us through the account support route if you want to ask about a policy update, data correction or deletion request. We assess each request against account security needs and local legal requirements.

DATA PRACTICES

Explore How We Handle Your Details

Privacy work follows the same account steps you see in the lobby: we identify the account, match the relevant activity, protect the record and respond through the support route.

Collected details

We may receive contact details, phone verification results, login events, device signals and payment references. These details help us connect a DANA or QRIS status to your account and investigate access or cashier questions.

Cookie control

Cookies can keep your session available and help us understand whether a page works on your phone or desktop. You can manage cookie settings in your browser, although some account functions may then behave differently.

Account security

Phone verification and sign-in checks help us distinguish your account from an unfamiliar session. Never share a password or one-time code through support, even when a request mentions a wallet or payment receipt.

Payment matching

A payment reference, amount and channel can help us trace a wallet or bank transfer record. We use this context to resolve the account query, rather than asking you to provide unnecessary card or wallet credentials.

Retention steps

We retain account, security and payment records only for the period needed for the stated purpose or where local law permits. When a record is no longer needed, we remove it or protect it from ordinary access.

Your requests

You can ask for access, correction or deletion through our support route. Include the account identifier and a clear request; we may verify ownership first, then explain what action we can take and why.

Check Privacy Policy Answers Before Joining

These Privacy Policy answers address the account, device and wallet questions we expect from Indonesian customers. They explain how to reach us, what may be collected and why a verification step can be required. If your question involves a specific DANA, OVO, GoPay, QRIS or bank transfer reference, use the support route with the matching record details.

It covers details you provide for account creation and phone verification, plus login, device, cookie, wallet, payment and support records created while using the service. It also explains purposes, retention, security measures and how to request access, correction or deletion.

Phone verification helps us confirm account ownership and protect sign-in activity. It can also help connect a support request to the correct account when a DANA, OVO, GoPay, QRIS or bank transfer status needs checking.

Yes. The Privacy Policy covers payment references and related status details from DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity when those records are connected with your account or a support request.

Use the support route near the cashier area and state that you want an account-data correction. Include the account identifier and the specific detail that needs changing. We may verify ownership before making an update.

You can send a deletion request through support. We assess it against account security, payment reconciliation and any records we need to retain where local law permits. We will explain the available action after checking your account.

Cookies can keep a session active and help us understand basic browser and device behaviour on a phone or desktop. You can adjust browser cookie settings, but turning some cookies off may affect sign-in or account page functions.

The policy is available for you to read before sending account details, but service access and eligibility depends on local law. If a regional rule affects your account or request, we will handle the matter through the available support path.

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